Privacy Policy ze96

1. Introduction and Scope of Policy

This Privacy Policy is issued by ze96 and applies to all users who access or use the ze96 online casino platform, including our official website, mobile application (if available) and any related services we provide to Malaysian players.

ze96 operates under international licensing and is committed to protecting your privacy. We understand that your trust is the foundation of our relationship. We therefore handle all personal information with full responsibility and transparency.

This policy explains the types of information we collect, the purpose of that collection, the parties who may receive that information, and your rights as a data subject. If you do not agree with any part of this policy, you are advised not to continue using the ze96 platform.

2. Information We Collect

In operating our platform, ze96 collects several categories of information from users, namely:

• Identity Information: Your full name, date of birth, identification card number (MyKad) or passport, gender and nationality as provided during registration.
• Contact Information: Mobile phone number, email address and residential or mailing address.
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, Boost, ShopeePay), and deposit and withdrawal transaction records.
• Technical Information: IP address, web browser type, device operating system, cookie data and access log information recorded automatically.
• Game Activity Data: Betting history, win and loss records, and platform usage patterns associated with your account.
• Communications: Records of conversations with our 24/7 customer support team, whether via live chat or email.

We do not collect information beyond what is required for the stated purposes. Certain information is mandatory for account registration and regulatory compliance. Other information is collected voluntarily or automatically.

3. Purpose of Information Use

ze96 uses the personal information collected for the following purposes, all of which are directly related to the delivery of our platform services:

• Account Management: Verifying your identity, creating and maintaining user accounts, and processing registration and login requests.
• Transaction Processing: Facilitating deposits and withdrawals through supported payment methods such as DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH).
• Legal Compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering) obligations and reporting requirements under our international licensing.
• Fraud Prevention: Identifying, investigating and preventing fraudulent activity, multiple account use or any attempts to compromise platform security.
• Service Improvement: Analysing usage data to improve the player experience, streamline navigation and tailor content to your preferences.
• Service Communications: Sending important notifications relating to your account, policy updates, security alerts and relevant bonus information.
• Customer Support: Handling enquiries, complaints and support requests submitted to our 24/7 support team in Malay and English.

4. Sharing and Disclosure of Information

ze96 does not sell or disclose your personal information to third parties for marketing purposes. However, information may be shared with certain parties in the following circumstances:

• Service Providers: Payment processing partners, gaming software providers and technology infrastructure providers directly involved in ze96 platform operations. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order or direction from a competent authority, ze96 may disclose the information necessary to comply with those obligations.
• Fraud Prevention: In cases of identity verification and monitoring of suspicious activity, relevant information may be shared with recognised fraud prevention agencies.
• Business Transfers: In the event of a corporate restructuring, acquisition or merger, user information may be transferred to a successor entity bound by an equivalent privacy policy.

In all of the above circumstances, we will ensure that only the minimum necessary information is disclosed and that the receiving party has adequate security measures in place to protect that data.

5. Cookies and Tracking Technologies

The ze96 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic platform functions such as login sessions, account security and proper navigation. These cookies cannot be disabled.
• Performance Cookies: Help us understand how players interact with the platform, including the most frequently visited pages and response times. This information is used for technical improvements.
• Functional Cookies: Store your preferences such as language, time zone and display settings to improve your experience on subsequent visits.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the ze96 platform.

6. Data Security and Protection

ze96 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, modification or destruction.

The key security measures we practise include data encryption during transmission and storage, role-based access control for internal staff, continuous system monitoring, periodic security audits by independent parties and documented incident recovery procedures.

While we make every effort to protect your data, no security system can be fully guaranteed. In the event of a security breach affecting your personal information, ze96 will take reasonable steps to notify you in a timely manner in accordance with our international licensing requirements.

7. Your Rights as a User

As a ze96 player, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about your account.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to update it through your account settings or customer support.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to legal obligations and regulations that require us to retain certain records.
• Right to Object: You may object to the processing of your information for specific purposes, including optional marketing communications.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format for transfer to another party.

To exercise any of the above rights, please contact the ze96 customer support team, which operates 24/7 via live chat or our email. We will process your request within a reasonable time.

8. International Data Transfers

As ze96 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that a level of protection equivalent to the data protection standards applicable to Malaysian players is maintained.

All international data transfers are carried out with appropriate contractual safeguards, ensuring your information remains protected regardless of the physical location where the data is stored.

9. Data Retention Period

ze96 retains your personal information for as long as your account is active or as long as is necessary to deliver our platform's services. After you close your account, we may still retain certain records to meet legal requirements, resolve outstanding disputes, or prevent potential misuse.

Financial transaction records are retained for the period specified by applicable licensing and legal requirements. Once the relevant retention period ends, data will be securely deleted or anonymised.

10. Privacy Policy Updates

ze96 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to users via a notification on the platform or by email to the registered address.

Continued use of the ze96 platform after a policy change takes effect will be considered your acceptance of the updated terms. We encourage you to review this page from time to time to stay informed about how we protect your information.